Privacy at VOICEx

VOICEx is an automated phone assistant that answers calls and takes orders for pizza shops. It is run by ThinkingDBx Private Limited (thinkingdbx), Hyderabad, India. This page is for people who call a shop; our full privacy notice is at voicex.thinkingdbx.com/privacy.

When you call a shop that uses VOICEx

The assistant tells you at the start of the call that it is automated and that the call may be recorded. During the call we collect:

• your phone number, as your phone company passes it on;
• what you say, turned into text by speech recognition, and what the assistant says back;
• for an order: your name, the items, the total, and for a delivery, your address.

We do not keep audio recordings of calls. We never take card numbers over the phone.

What it is used for

• to take and deliver your order, and to tell the shop about it;
• to recognize you next time you call the same shop (or another branch of it), so you don't have to repeat your details;
• to put you through to a person, or ask the shop to call you back;
• to find and fix mistakes the assistant makes.

We do not sell your information or use it for advertising.

Who sees it

• the shop you called: your order, name, phone number and address;
• the phone companies that carry the call (Twilio, Telnyx);
• our hosting provider, Microsoft Azure, in Canada;
• a shop's point-of-sale system, if the shop connected one;
• a small number of thinkingdbx staff, to run and fix the service.

How long we keep it

• call transcripts: 90 days;
• orders, with the name, phone number and address on them: as long as the shop needs them for its own records;
• calls to our demo line: their orders and logs for 30 days.

Your choices

You can ask for a person at any point in a call. To see, correct or delete the information we hold about you, or with any question, contact privacy@thinkingdbx.com.

Last updated: November 2026.